Refund policy
Return and Refund Policy
Thank you for shopping with us. We want you to be satisfied with your purchase. If you are not completely happy, please review our return and refund policy below.
Returns
- Items may be returned within 7 days of delivery.
- Products must be unused, in their original condition, and in the original packaging with all tags and accessories included.
- Proof of purchase (receipt or order confirmation) is required for all returns.
Non-Returnable Items
The following items cannot be returned or refunded:
- Personalized or custom-made products
- Perishable goods
- Gift cards
- Items damaged due to misuse or improper handling by the customer
Refunds
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
We only replace items if they are defective, damaged, or if the wrong item was delivered. Please contact us within 48 hours of receiving your order.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.
Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: walixo.store@gmail.com
Whatsapp: +92 300 6162851
Thank You!